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@drgwalker wrote:

There's been a reported ransomware attack on Yodel / Collect+ and their site has been compromised that is effecting their delivery services.

 

See: https://www.yodel.co.uk/help-centre/delivery-disruption

 

There's been no tracking updates since Saturday and their network looks to have ground to a halt. I managed to avert one INR case last night after the buyer asked for an update, but I currently have 14 parcels in limbo at the moment with no clear indication when they will be delivered, or when the Yodel site and business will be up and running again.

 

Can eBay in the UK put out an email to its members advising of severe delivery delays and/or how do sellers avoid late delivery strikes and INR claims due to Yodel?

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Hi @drgwalker ,

Thank you for this update on the issues Yodel are currently facing. As this would fall under the responsibility of a 3rd party company and not eBay directly they would not be able to report communication on it.  We would not have access to regular updates on their system. 

However I will feed this back to the relevant team on our side to ensure it is monitored.

Thank you,

Kat