@returns_andexdisplay wrote:
Hi, I purchased this two days ago with a 2-3 day delivery time meaning I would have been expecting it today or tomorrow. Do you have any idea when you are going to dispatch this item?
Item purchased on Monday night at 7pm with 2 day dispatch and 3 day delivery.
Maybe someone from the shipping team could spend the afternoon on the boards to see the contuniued frustration they are causing businesses. The system DOES NOT WORK as it is based on passed courier deliveries, dispatches and other factors. It does not count for what I am doing today or this week.
If I have a customer to deal with or a delivery, the EDD does not take this in to account but I do when I set my delivery and dispatct as a item might be delayed by a day being dispatched from time to time. Yet managers in the shipping team know what I am doing better than me it seems and tell buyers it will get to them quicker. When this promise is not met the emails like above come and customers are disapointed with the service receieved even though the delivery is still with in the promised delivery window.
You will need to reach out to the seller to to find out when the item will be dispatched. Unfortunately we cant see the details of the the transaction but once the seller updates the details it will show on your side.
As always we will forward all the feedback provided on the community to the shipping team to review but at the moment there are no plans to change how EDDs are calculated.
Thanks,
Dave
