Hi,

Thank you for your repsonse, yes i report them but nothing happens they are freely allowed to do this again and again. But when i report them all you ask is for why there is no asking for proof, surely if someone is saying a buyer is falsely claiming something you would ask for proof?? 

Im sorry but the partial refund tool is no good to anyone, an item is either returned in a resellable condition then a full refund is given. If it is returned completly damaged rendering it to have no value to it then absolutely no refund should be given.  Why should someone who is trying to make a living on eBay be out of pocket by offering a partial refund for something they cannot sell on or make use out of? 

You say i should appeal the case, this was my exact point i am unable to. Ebay will not let me comment on a returns case what so ever, the only option i have is to refund. Even when the item is returned i still can't comment only option to refund. Hence why i contacted support and was told i should have used the partial refund. As explained this does not help sellers in anyway. Buyers can litterally get away with anything when they buy on eBay and reporting them does absolutely nothing. 

I am supposed to be covered under seller protections and was told by a representative i would be but still nothing from yoursleves, im out of pocket some fraudluant buyer has got there money back.

How is this fair?