@simas-stuff wrote:
Late delivery defects & proof of posting.
This is the 2nd time I have posted about this subject.When will ebay accept a 'Horizon certificate of posting' which is electronically printed with the exact time & date that an item was posted as evidence that we sellers have posted the item on time.
Ebay for business keep telling me they only go by tracking and an acceptance scan at the post office, but I myslef have two problems with this.
Firstly lots of my items are sent untracked but they are scanned at the PO and a cert of posting is issued and secondly what has tracking got to do with it? I'm not trying to prove the item was delivered on time I'm prooving that the item was posted on time. Getting a late delivery defect prooves the item has been delivered.
You cannot make a claim for a lost item without a 'proof of posting' so if royal mail accept a POP why can't ebay?
One other thing for sellers with late delivery defects to look out for is the following. On Monday 20th Feb I got a late delivery defect for and item I posted on the 13th Feb, the item was a LL standard but was scanned at delivery on the Friday 17th Feb. The EDD was Saturday 18th so it was delivered on time but ebay have claimed that I got a late delivery defect because of the following:'The reason for the late delivery defect was due to no acceptance scan on the tracking, so the system detected this was dispatched late.'
It was an untracked item so the acceptance scan does not register!!!
I have attached a pop so ebay can maybe make sense of the words circled in red 🙂
Hi @simas-stuff
The eBay system isn't set up to receive updates from Royal Mail for POPs for Horizon Labels. This is why we cant currently accept them.
I'll send the information you provided to The Shipping Team to review as a possible future update.
Thanks,
Dave.
