@anak-6102 wrote:
Hi, my buyer says he hasn't received the parcel while evri tracking shows delivered with proof of gps location and says delivered to porch but buyer says they don't have a porch. What should I do? Evri says to contact packlink and packlink says to file a lost claim, who should file lost claim me or buyer as it ask for bank details in case of refund? Should I give mine or buyer? Thanks
Hi @anak-6102,
You've done all you can in terms of obligation. If an eBay case is opened you'll be able to use that proof of delivery tracking number to get it closed.
The buyer can open a claim with the courier but we would recommend that you do not share any bank details and allow the buyer to make the claim external. If the courier only allows the sender to open a claim you can do so. This would be independent to eBay so we cannot give full advice on the next steps. Regardless it is best to not share bank details with a buyer.
Thanks,
Katie
