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@gm0tkc wrote:

I have had to refund an overseas customer for a package which has gone missing because of the Royal Mail cyber attack

 

Buyer had to open a not received case for EACH of the 20 items included in the order – similarly I have had to do refunds for each individual item!

 

Why is it not possible for buyers to open ONE not received case for the complete order --easier for him and for me to make one refund!

 

Tom Maxwell

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Hi @gm0tkc ,

The process is this way due to the items being different from eachother. If it was the case that it was multiple quantities of the same item in the one order then it would be one case. However as it is different items it needs to be a case per item.

Thank you,

Kat