More and more difficult to talk to someone.

Is it just me or are ebay making it more difficult  to talk to someone? No don't put the help link up unless you've tried it yourself.  There has to be a specific  line of conversation  with the AI chat bot. To get a call back.. I've seen and tried the  go to the bottom of the page but then get in a chat loop while the ai tries to find out what I want but with only 5 suggested items and none of them relevant  to my enquiry. 

Ebay service used to be great especially  the concierge  service but it's all gone Temu now with " computer says " idiots.