@chris3zjk I see you asked for a second opinion...

https://community.ebay.co.uk/t5/Member-To-Member-Support/Not-receiving-emails-from-ebay/m-p/8020868#...

Not much different to the advice I gave by the look of it but great minds and all that, eh?

And at least you mention you're using a PC in your second post.

Hope you get it sorted.