Hi @uk_photo_prints ,

Thank you for reaching out.

We apologise for the inconvenience this has caused. What I can advise here is that what caused the issue for being charged these insertions fees has been fixed. I have also confirmed your account is on the list of impacted accounts. While I don't have a specific date please be assured they are currently working through the process of crediting the fees. 

Thank you,

Kat