I have a list of the whole top team in the UK from the following website incredibly useful... https://www.theofficialboard.com/org-chart/ebay-uk I haven't contacted them yet based on the fact I have a written confirmation that they're going to get it sorted before the 30 day period ends. if they fail to do that and there is some negative impact on my account then that's the next step along with a meeting with our solicitor