Hi,

The community team are great but they will just pass it to the relevant team which then might take a while.

What you need to be doing is searching all your inbox for any pro trader courses you've been on, any correspondence about open events or just any emails that are basically a persons name @ebay.com and send them emails.

If you are on LinkedIn have a look for anyone working in the ebay for business to customer team (I think thats what they are called) and send them a message, the chances of getting the exact person you need first time is slim but if you outline the issue it bypasses customer services who yes are a great help but can only pass it up 1 level and this kind of issue probably needs to go pretty high whereas on LinkedIn people highlight there job title so you can direct it to ones who should have some power.

Not sure if thats what they are on there for but like you say  you've tried all the usual routes so outside of the box may work faster.

If all else fails send Jamie at ebay an email and the executive (think thats their name) team pick it up.