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Engager
In response to tressygirl

‎05-04-2026 8:57 AM

Hi,
 
Thanks for your reply and advice, sadly we have had little success in reaching a resolution so far even with the Dublin based team. We have tried just about every avenue we can find to get this resolved. In fairness the Dublin based representatives are polite and try to be helpful but they literally appear to have no influence over this problem. We are simply told the technical team is working on a fix but there are no timescales for when the fix will be implemented. 
 
I am starting to wonder if they are waiting to see if the problem repeats itself on the 13th April and we get the same bunch of listings add another £15000 of erroneous chagres to our account! Nothing would surprise me in relation to this problem now given how long it's been going on for.
 
I had been told they have resolved the underlying root cause of the problem that generated these charges but I am not convinced because that was 10 days ago and still no credits have been applied. I find it extremely difficult to under why a company the size of eBay with its technical resources is taking so long to apply  credits to the affected accounts.
 
So checking our account this morning  we now only owe £13670 due to all proceeds from sales overnight having of course been deducted from the false debt eBay created.... Literally we are working for nothing at present, having to pay suppliers and staff wages with no income from our eBay sales being passed to us until eBay get around to fixing their mistake. Question is will it be this week, this month, next month, this side of Christmas, next year or maybe never???
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