tools-for-u
Contributor
In response to biker.will

‎26-03-2026 10:45 AM

Would be good if they actually compensated us for the hassle maybe if we put a petition together anyone fancy it.



Sent from my Galaxy
0 Helpful

stuartgordonltd
Engager
In response to tools-for-u

‎26-03-2026 11:03 AM

Probly be better bashing your head off a wall😃 .they don't even refund you if they double charge for promotions . 

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dwhairandbeautystore
Conversationalist

‎26-03-2026 3:16 PM

I'm having this problem today! Is anyone else? It's letting me get right to the end then just constantly loading and not completing.

0 Helpful

bmpartswm
Contributor

‎31-03-2026 8:29 PM

Anyone tried the updated app yet? Im still using a old version due to it working still

0 Helpful

stuartgordonltd
Engager
In response to bmpartswm

‎01-04-2026 8:19 AM

Yes I deleted old one .and have latest app working fine. Only took 2 months to sort out

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kat@ebay
Community Team
Community Team

‎01-04-2026 4:11 PM

Hi All,

 

Our tech team has confirmed that this issue is now resolved. The fix is included in the latest app update, so please ensure you've updated to the most recent version to see the changes.

 

Thank you,

Kat

I am currently out of office and will return on the 2nd of June. Please expect a delay in my reply
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tools-for-u
Contributor
In response to kat@ebay

‎01-04-2026 4:15 PM

Hi kat

Thanks for that but this doesn't make up for the money we have lost over the last couple of month due to this issue.

We have had no updates prior to this and we feel that some kind of compensation it required.

What is ebay going to do to make this right.

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kat@ebay
Community Team
Community Team
In response to tools-for-u

‎01-04-2026 4:26 PM

Hi @tools-for-u ,

 

Thank you for your reply.

 

I understand where your coming on this, however eBay's policy is that we don't offer compensation when our services are interrupted.While we do everything possible to ensure they are working, unforeseen issues can arise from time to time. Some technical issues can be more complex and take time to resolve. I know this may be disappointing but should our service be interrupted, our User Agreement states that eBay is not liable for any loss arising from use of our site.

 

Thank you,

Kat

I am currently out of office and will return on the 2nd of June. Please expect a delay in my reply
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tools-for-u
Contributor
In response to kat@ebay

on ‎01-04-2026 4:43 PM - last edited on ‎01-04-2026 4:47 PM by Moderator

Total cop out the lack of communication or urgency has left many users thousands out of pocket at there not even willing to give us listing and final fees free for a month.
Dont care about there users who pay there wages.



Sent from my Galaxy

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stuartgordonltd
Engager
In response to tools-for-u

‎01-04-2026 6:12 PM

Total accurate. All 1 sided. They will collect fees even if they don't provide the service you are paying for. Only option we have is pay up or leave the platform.i have had other issues in past .hundreds of pounds put of pocket .spent hours on phone to advisers.they will apologise but never refund . At least I don't need to buy any stock for a while as have hundred of items piling up I can now get listed .

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negg55
Contributor

‎11-04-2026 12:35 PM

im the same my listing dont show up in the correct catagory on the mobile app only the web site lost thousands of sales and ive made ebay aware for over 6 months now still no progress , its a app based problem and its falling on deaf ears 

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