kat@ebay  I'm with @memology on this: there really is no need for screenshots. And in any case, just how do you screenshot a heart not changing colour?...

My understanding of the issue is that there are two ways in which an item can be added to a Watchlist: by clicking on the heart directly (Method A) or by clicking [Add to Watchlist] button on the item page (Method B), which also changes the [Add to Watchlist] button to [Add to list].

Currently everything works correctly for anyone using either of the above methods. However, an issue arises when a Watchlist contains the maximum number of permitted items which is, apparently, 999 - you state in Post #10 that you have had "confirmation on the limit for the watchlist and it is set at 1000", though you haven't actually said whether the limit is coded (that is, specifically set to a number value) or whether the column size is set to 3 digits and cannot process a 4-digit number. And yes, there is a difference.

The thing is, if the Watchlist limit is coded then it really is no big deal to either increase that number or even remove it completely. After all, how many users actually have more than 999 items in a Watchlist? Very, very few I should think, so such a change will make no difference to the vast majority of users who will never get close to that number. If, on the other hand, the Watchlist column size is set to 3-digits then the solution is either to increase the column size to 4 (which would solve the issue without further changes) or to change the code to notify the user that their Watchlist is "full".

Currently, Method A - clicking on the heart - works (for want of a better expression) in that if a Watchlist contains fewer than 999 rows the item is added to the Watchlist and the heart turns black, but if the Watchlist contains 999 rows the item is not added and the heart does not change colour. What is required, though, is that if the Watchlist is "full" and the item is not added then a pop-up informing the user (something like "Watchlist currently contains 999 items - item cannot be added to Watchlist") should be displayed, because nothing happens at present and a user would most probably be unaware of the actual reason why the item has not been added to the Watchlist.

Method B - clicking [Add to Watchlist] - is slightly more involved. Currently the heart changes colour to black and the button text changes to [Add to List] but the item is not added to the user's Watchlist. The coding for this process needs to change so that if the Watchlist  already contains 999 rows the heart does not change colour (in other words, the coding should be the same as in Method A) and the text does not change to [Add to list]. Additionally a pop-up, as described in the paragraph above, should be displayed to inform the user.

The clearly obvious solution to the issue raised is to either increase the permitted limit of items in a Watchlist or, depending on the current database architecture, increase the Watchlist column size. If, however, neither of these options are going to be effected then the alternative is to code for Methods A and B as described above and in future display a pop-up informing the user that they cannot add an item to their Watchlist.

None of the actions proposed above are difficult to implement and would improve the user experience of the site in a positive way. Screenshots would actually show nothing other than a page after an action has been attempted - if the development team cannot understand the issue from what memology has written then they need to replicate the issue themselves by adding items to a Watchlist until the limit is reached: they will then see the issue first-hand and reference to this Post will provide the solution.

Failing that, I'm available next Wednesday afternoon... : )