Hi, thank you for your comments.

I spoke to a Trust and Safety agent at ebay yesterday afteroon who was sympathetic and helpful. She explained that the technical problem is at their end and affects them linking to tracking updates from Royal Mail and a number of other  couriers. Their tech team have been working on this for 2 weeks but there is no current indication of when things will be fully resolved.

She manually updated all my delayed items and my funds on hold were immediately released. She said that she will ensure that my items are manually updated every week until the issue is resolved.

I also told her that ebay must provide an announcement on this issue immediately to keep all members informed and then provided frequent updates. She has passed my comments on to those responsible for overseeing this but we shall see if ebay decide to follow through. 

These days, despite all the modern communication methods, far too many large companies (including ebay) try to hide behind many of these types of issues and simply ignore their customers. 

David Morley (jc53*)