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16-10-2025 2:44 PM
Hi, I am a business seller and have encountered the same problems. I have weekly sales with around 20 to 30 lots and total values around £1,200 to £1,500 using Tracked 48, 24 and special delivery services. I exclusively use Royal Mail and buy all my postage directly on their website (far too many problems with ebay's own services). I too have not seen any tracking info on ebay since October 6th and yet all my packages were delivered with 1 to 3 days and confirmed on the Royal Mail site. ebay's message on their in-house tracking states that "they are having problems connecting to the couriers website". This is a really serious (and obviously widespread) issue that has persisted for at least 10 days now. Worse still is that all my payments are on hold and ebay already owe me over £1,500 with damaging cash-flow implications (most of my items already have positive feedback - so all the payout rules are met). 3 days ago 1 small payment was released - so I thought that this issue was being corrected but all my other items including a few special delivery packages worth over £300 are still on hold. I shall now telephone ebay as they are letting us all down very badly. David Morley (jc53*)