'That's suprising.  What sort of business doesn't have a complaints department?' 
The type that becomes too big for its boots and wants as little criticism from its users as possible but to also save money on directing user complaints and questions to the "Ask the community" which is literally passing the book, The site is nosediving to the oblivion! The pathetic postage changes where users cant custom charge postage anymore, you try to reach out to ebay and its all "Ask the community" cause ebay dont want to deal with it all....someone needs to buy this site out and start sacking those at the top!.