All I can suggest is to contact Customer Services,  as they are the only ones who have full access to your account,  no one here has as we are members like yourself.

I do though strongly recommend only contacting CS at 8 a.m. on a weekday,  when live agents are on duty,  and then,  there's more chance of Dublin answering,  only speak to them.  It's a Call Back option so you'll hear if it's the dulcet tones from the Emerald Isles.

Here's the link to try at 8 a.m.

https://www.ebay.co.uk/help/eua?id=5190

Good luck and do come back and tell us hopefully,  of a good result ! 🤗

@to-486292