Hi, thanks for coming back to me, I really appreciate you taking the time.

Just to clarify, the account I used to post here is a new account I created purely so I could ask for help on the forum, as I can no longer access my original account. I am more than happy to provide full details of my actual account if needed.

I have genuinely never experienced anything like this. I have worked in customer service for over 25 years within a UK government organisation and I am currently a senior leader dealing with complex complaints, so I completely understand processes, fraud prevention and security checks.

However, what I am struggling with is the complete lack of access to any meaningful review or conversation. Every route seems to lead back to scripted responses or links that do not allow me to present my evidence.

I have full proof of ownership, dispatch, and confirmed delivery, yet I have not been given any opportunity for that to even be looked at.

This is no longer just about the money. It is about the process. There appears to be no clear way to speak to someone who can actually review a case properly, and that is extremely concerning.

I can only imagine how difficult this would be for someone who relies on eBay as a source of income. Being left without access to funds or support, with no clear route to resolution, is not what I would expect from a platform of this size.

I am more than willing to provide any information needed, I just need someone to actually review it.

Thanks again for your help, I just hope someone from eBay is able to step in and look at this properly.