Try the callback tomorrow.   Mornings are supposed to be the best time to try.   Some customer support staff are better than others so it's worth persevering.

The other thing to try is the community Q&A session we have on here every Wednesday afternoon, between 2 and 3pm.   You get to ask a question direct to a member of staff and they will try to help if they can.

eBay are notoriously slow in resolving this sort of issue but you will get there in the end.    Best of luck.