Hi, thank you for your reply, I do appreciate you taking the time.

Just for context, I have already tried contacting eBay directly through multiple routes. I have sent several emails, used the contact forms, and also called them earlier today.

On the call, I explained everything in detail, including that I have full proof of ownership of the phone, IMEI details, EE documentation, proof of postage, and confirmed delivery with both photo and signature. Unfortunately, I was given a standard scripted response about the account being suspended for security reasons and the call was ended without any opportunity to provide my evidence or have the case properly reviewed.

Since then, I have continued to try through email and other contact methods, but I am still not being given any meaningful response or a way to submit my proof.

That is really the issue I am facing. It is not that I have not contacted them, it is that I am unable to get anyone to actually review the situation.

At the moment, I am left without the phone and without the funds, despite having done everything correctly and in good faith.

If you are aware of any way to get this properly escalated or reviewed by someone who can actually look at the evidence, I would be very grateful.

Thank you again for replying.