I have tried that on many 5 occasions and keep getting told to respond or reply to the email, which I can't.

I did explain on the last occasion that there were no instruction and sent them the content of the email

They said someone would be in contact with me in 3 to 5 days ( it has only been 2) but I do not believe someone will get back to me. I think I may have to try and actually speak to someone at eBay which is not easy with my work