Hi everyone,

I’m hoping someone can help me with an issue I’m having on eBay.

A while back, a couple of my listings were removed because they were flagged under the counterfeit items policy. I followed what I thought was the right step: I completely deleted those old listings, then created brand-new, fresh listings for the same items as I knew they was not counterfeit. Those new listings went live without any problem, and one of them has already sold and been completed successfully.

However, every time I log into eBay now, I keep seeing a notification saying I have an open issue that I need to resolve. The problem is, the original listings are already gone, and the new one has already sold — there’s nothing left for me to action or edit.

Does anyone know how I can get rid of this notification / clear this open issue from my account? It’s worrying me that it looks like I still have an unresolved problem, even though the old listings are deleted and the new sale is done.

thanks