Hi john1297576,

Thank you for your advice.

The item was delivered as far as ebay was concerned but the delivery by
Everi was to a neighbour.  I assume it was the neighbour that returned
the item to me.

I did the refund out of courtesy and it appears to have gone through on
my side as the balance on my ebay account reduced by the refunded amount.

The issue I had was that there is an icon which appears on the window
while the refund is in process. It is a small circle with something
going round the rim. That continued to be displayed for a long time. I
eventually opened a second window on my account and the refund had been
made based on the reduction of the balance, hence my question is there a
system bug? Should the circular item not disappear once the transaction
has completed?

Kind regards

Ian