Seller does not respond

I sent a message to a member

New message to: mowers_and_co_uk 
HI
I bought a XXX Order number: AAA
The mower has been fine but now needs new blades, do you have them in stock? I can't seem to get a reply from Greenworks spares dept.

 

It's a simple request to which no one replies and the phone number listed goes dead.