Hello Tommy,

Thank you for your reply.

I’ve attached a photo of the notice to pay and also the parcel.

Unfortunately I didn’t know which parcel it was when I received the insufficient charge note. I was waiting for a few items. If I’d known at was the glue sticks, which cost less than the postage, I wouldn’t have paid.

The seller is clearly not interested in resolving this. They keep giving me excuses. I’m not the only person this has happened to.

It’s only a few £ but it’s the principal. And their customer service approach is very poor.[image0.jpeg][image1.jpeg]

It’s a shame because most eBay sellers have been great in my experience.

Thanks again,

Catherine


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