My item has been lost by Evri, How do I claim?

lewlewi-dgwqltsk
Member

‎27-05-2026 3:52 PM

Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how I do this as my only option I can see is too refund the buyer?

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**peaseblossom**
Experienced Mentor

‎27-05-2026 5:29 PM

If you used simple delivery ask buyer to open a not received case then ebay will issue refund and you keep the payment.

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