eBay cancelled the pre paid label

blaze2020 · ‎22-05-2026

I've sold an item and eBay have cancelled the pre paid label because it's passed the dispatch date, there's no option for me to put in tracking for if I buy my own label, if I send the item with tracking how do I dispatch it on my end when I send it?

**peaseblossom** · ‎22-05-2026

You can't. You would have to give the new tracking number to the buyer via message. However, if they opened a "not received" case you would be able to add it to that.

tobiasd4 · ‎22-05-2026

You can't add tracking to ebay now.

Message buyer with tracking info.