Hello everyone, hopefully someone here can help me.

I've sold an item on ebay but I've not had an email come through saying I've sold an item, nor a notification from the app like I normally do. I have the option to get a prepaid label but when I go to check the order, I can't see a username or any other information on the order (e.g. order number, selling fees, things like that). Can anyone tell me why this has happened as I don't want to send it out and up losing money and the item.