fargvs
Experienced Mentor

 You may be able to open an official 'Not as described' case if still within 30 days from item receipt through eBay  and escalate on day 4 onwards >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/