When the buyer reached out originally with photos of the package that had been damaged in transit and was now empty, I informed him that to the best of my knowledge he would need to report it to eBay using anything that matched 'damaged/missing in transit'. I wasn't sure of the exact wording eBay used, but knew it had to be something like that. He said he didn't have an option that matched that at all he had was 'Item Not Received'. He contacted eBay who told him to use that option. Which is mind blowing to me, because it was Simple Delivery and eBay could even see the tracking and that it was delivered. I guess the 'item' wasn't received technically, but the package was.