Seller is ignoring my messages

diolan13
Member

‎08-05-2026 4:38 PM

I bought a set of headlights over 90 days ago from a company on eBay. They seemed fine and I took my car for an MOT and about a month ago. The mechanic told me that the adjuster motor on one of the headlights doesn’t work and the headlight needs to be replaced. This is something I wouldn’t have known without taking it for an MOT. 
I contacted the seller as the listing stated they had 1 year warranty and they agreed to send me a replacement if I sent them a video of the issuer. I did this and now they are ignoring me. I’ve sent them a number of messages asking them to respond to me but they continue to ignore me. They were expensive and I have no way of rectifying this without buying another set of headlights. Is there anyway that I can raise this issue with eBay and get a refund as the seller is not honouring the warranty? The only thing I can seem to find is the Ai online chat which is less than helpful. 

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tressygirl
Pro Mentor

‎08-05-2026 4:46 PM

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

 

You are too late to claim a refund from eBay,  but can try your payment provider,  most offer a 120 day buyer protection policy.

 

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

 

@diolan13 

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