Item not as described

danni-ava
Member

‎07-05-2026 8:03 AM

Received an item, which has been clearly advertised bigger than what it is from the image shown, “large” being used to promote. Seller not interested just repeats same thing when I try to contact them. Any advice as I can’t seem to get hold of eBay itself, just sends you around in circles every time you click an option for help. Thank you 

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0 Helpful

tressygirl
Pro Mentor

‎07-05-2026 8:27 AM

If the seller has a No Returns on their listing and this is an item,  asking to be returned for the reason... 'Doesn't Fit',  then they can decline the request.

 

This is a difficult one,  as a general sizing listing as  ' large'  can be interpreted widely,  because one Brand can vary vastly to another. 

 

The seller left themselves open here,  for an item not as described case, which you can open if you feel that general description was wide  ( no pun intended here! )  off the mark.

 

@danni-ava