Has anyone else had problems with Simple Delivery not offering correct parcel size options? I knew my parcel was large but Simple Delivery only offers Medium max size to me. I sold my item but have refunded it as the parcel is too big for the despatch service she chose. I have tried reposting but hit the same issue- no large parcel option!

I’ve spoken to eBay customer services 3 times & they have now escalated it as can not resolve.

So I want to sell, my buyer wants to buy, but eBay can not accomodate the parcel ( which fits inside Simple Delivery parameters).
Anyone got any suggestions? (apart from arranging private despatch which I’d rather not do).