We can only tell it as it is. I'm afraid that when buying through an online marketplace like eBay you are bound bo comply with the specific rules and time limits contained in the user agreeent. These are enforced robitically and there is seldom room for flexibility due to personal circumstances.

As I said, hopefully you can resolve things with eBay CS and with the seller (who did comply with the time limit, even though on almost the last date).  Reference to your age and family health issues is unlikely to be the answer. The important thing now is to get this item packed and dispatched withn the time limit for return. I don't know where the supposed requirement to "turnaround the package" in less than 24 hours came from. My recollection is that buyers are allowed around 10 days (I don't have time now to check this for you) from the date of receiving a prepaid return label.