Good afternoon everyone,

I’m hoping for some advice from the community.

Earlier this year, I took a big personal risk and used money I had set aside for my funeral to start a small eBay business. I currently run it part-time, as I undergo dialysis three times a week while waiting for a double organ transplant.

Since January, I’ve had ongoing issues with Royal Mail—my stock has been lost or damaged in transit. As a seller, I’ve always done my best to maintain a high standard, so I’ve replaced items and covered additional postage costs myself. Altogether, this has cost me a fortune so far this year, and it’s having a serious impact on both me and my business.

I don’t charge buyers for delivery, so I’m unsure where I stand when things go wrong like this. Who is responsible in these situations, and what options do I have to protect myself going forward?

Any advice or guidance would be greatly appreciated.

Warm regards,