An 'order not received' case would not succeed because you did receive an order - just not what you were expecting and had paid for.
If you get the wrong item, you have to open a return.
Then the seller would provide a paid for label and refund you when they get the item back.
When did you receive the original wrong item?
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
