Thank you Marco for being honest about eBay's actual policy, which as you can hardly fail to realise is often very different to the spin of eBay's headline claims.

eBay's headline claim is that "We want you to shop with confidence. With eBay Money Back Guarantee, you're covered if your item doesn't arrive".

This doesn't exactly describe the reality: that if an item doesn't arrive and is incorrectly delivered to the wrong address, eBay will take the Evri courier's word that it was delivered to the buyer's address - even if the buyer points out that the delivery photo was not even of their address.

eBay's headline claim is that unless the seller can provide proof of delivery to their address, eBay will issue a refund. A tracking record of delivery doesn't necessarily prove delivery; we all know how unreliable tracking records have become, budget courier drivers are under huge pressure to achieve delivery targets.

It is appalling that eBay will take the unsubstituted tracing record of a budget courier against the word of its own members and buyers. How can eBay just dismiss the buyer's own claim that the delivery photo is not even their address?? In many cases it would be simple to prove or disprove whether the photo is of the buyer's address - does eBay even attempt this, or discuss it with the buyer? In many cases Google street view would provide the answer. Or a digital photo of the property with location co-ordinates that correspond with the buyer's registered address.

This, as I have said, is just typical of the many ways in which the buyer friendly and supportive image that eBay promotes is so often misleading. The reality seems to me, from over 20 years of participating in these boards, that of a selfish, uncaring company, obscessed with the automation of it procedures with little room for listening to the customer, or even for common fairness.