Thanks for your reply, 11294311938yki.

I am sorry to hear about this, but as advised above, if the case was already appealed, I'm afraid we wouldn't be able to take further actions as multiple appeals cannot be put through for the same case.

At this point, you can try contacting our customer service team to see if they are able to escalate your case, but just to set up the right expectation, they might come back with the same, as in they cannot appeal the case again.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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