Hi essexjim, thanks for your post.

If the buyer filed a return, you should be able to upload a label through the case. Otherwise, you might need to send the funds via PayPal, for example, so the buyer can use the funds in question to purchase a label from their end to return the item. If there is no case filed so far, you can get the buyer to open a return request and do it that way.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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