Hi all

this last fortnight has been a real nightmare. My buyer made an offer I used Royal Mail 48h insured postage, and received the tracking confirmation of item delivered. 

in the two weeks that have passed eBay requested proof, received proof then found me guilty of not providing delivery. This is ridiculous when we pay buyer protection and postage insurance. 

has anyone any helpful free advice such as trade bodies or standards that are useful in protecting sellers from stolen items. 

Has anybody used the police ?