The lines open at 9 a.m. to day,  try then Dublin may answer,  as said,  you'll hear if it's Ireland calling. 

I only suggest speaking to Ireland as other CS international sites  do tend to read from a script,  and I fear this may not be looked at,  at the level you need.

Good luck,  please come back with any ,  hopefully,  good result !

@emmarosch