tobias has given you the correct link for contacting Customer Support,  may I also add, try contacting CS only very first thing when lines for live agents open at 8 a.m. on weekdays,  as then,  there's more chance of Dublin answering.

For this type of issue,  I would recommend only talking to them.  Being a Call Back option you'll hear if it's the dulcet tone from the Emerald Isles.

@emmarosch