Wrong charge of insertion fee

durvall
Member

‎03-04-2026 10:31 AM

The wining bidder hasn’t paid.

After 4 days the listing was cancelled.

The insertion fees was waived, and now I received an email from debit collectors.

This is clearly a mistake from eBay.

I contacted eBay several times, through the contact form, and keep getting what seams to be automated reply’s, with messages that doesn’t address the issues I reported, and it is terrible and frustrating as it seems to be answer coming from bots, but signed as a customer service person with a name at the end of the email message.

 

I am giving eBay all the chances to address this issue and put it right, but will be escalating this soon to Financial Ombudsman / FCA complaint.

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*vyolla*
Pro Mentor

‎03-04-2026 10:45 AM

Insertion fees are still payable even if you have a non-payer.

 

How long ago was this though? It must be a while if the debt has been passed on to debt collectors.

tressygirl
Pro Mentor

‎03-04-2026 10:48 AM

If you wish to speak to a human,  the best time to contact Customer Services, is 8 a.m. on a weekday,  as then there's also more chance of Dublin answering.

 

Only speak to them,  it's a Call Back option,  so you'll hear if it's ' Ireland Calling'.

 

It's Easter Monday next, lines may open for live agents at 9 a.m. but as said, still only speak to Dublin !

 

Use this link to contact CS.

 

https://www.ebay.co.uk/help/eua?id=5190

 

@durvall 

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