Wrong charge of insertion fee

The wining bidder hasn’t paid.

After 4 days the listing was cancelled.

The insertion fees was waived, and now I received an email from debit collectors.

This is clearly a mistake from eBay.

I contacted eBay several times, through the contact form, and keep getting what seams to be automated reply’s, with messages that doesn’t address the issues I reported, and it is terrible and frustrating as it seems to be answer coming from bots, but signed as a customer service person with a name at the end of the email message.

 

I am giving eBay all the chances to address this issue and put it right, but will be escalating this soon to Financial Ombudsman / FCA complaint.