I can't underder why I get this error

In order to keep eBay a safe and trustworthy environment, we regularly review marketplace activity. As part of our review, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items.

To remove the hold on your account, please contact a member of our customer service agents who will happy to assist.


We appreciate your cooperation in confirming your information as soon as possible and welcome you as a valued member.


I have just sold something and it's delivered to the buyer.
I have also bought something

However when I try to list again or make a bid for something the site tells me there's a restriction on the account.  There's nothing on any of the screens that tells me what exactly is wrong and I can't speak to any staff about it, the automated chat just goes on a loop