Good Evening Everyone,

I'm a small business seller and offer a 30 day no quibble returns on all listings. A buyer has messaged today stating the item they purchased is damaged. This was delivered on 23/03, the buyer left positive feedback saying they were delighted with the item.

The buyer has sent images of the area of damage and wanted to know what the process would be. I explained that they had already left positive feedback for the item therefore I presumed the item had sustained damage whilst being displayed, It's a wind chime.  I have looked closely at the images they have sent, the Item has considerable damage and is not repairable.

The buyer has since stated in a message the item had arrived like this. ( An old item with metal decay ) This was a brand new Item.

I personally check every item prior to listing and I personally pack every item for shipping, this item was brand new.

Do I have any eBay seller protection ?   

eBay has approved the return, I'm at a loss on where to go from here, it's so disheartening.

Kindest regards,

Beth