There is an appeals process when Ebay refund on your behalf.
How to appeal a case
You can appeal cases that were "closed without seller resolution" from the transaction defect report in your Seller Dashboard.
See your closed cases
"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
