Dear Sir/Madam,

I hope you are well.

I am writing to formally lodge a complaint regarding a product I recently purchased through your platform. The item was advertised and sold to me as an original Emporio Armani watch and perfume set. However, after receiving and carefully inspecting the product, I have strong reasons to believe that it is not authentic.

There are multiple inconsistencies in the packaging, labeling, and overall quality that do not match the standards of an original product. Based on these observations, it appears to be a counterfeit item.

I have already contacted the seller regarding this issue, but unfortunately, I have not received any response from them.

Therefore, I kindly request your assistance in reviewing this matter. I would appreciate it if you could investigate the seller and help me obtain a refund or appropriate resolution.

Please let me know if you require any additional information or evidence from my side.

Thank you for your time and support. I look forward to your prompt response.

Yours faithfully,
[Your Name]