Your buyer should open a case for item not as described. 

 

Wait for them to do so,  then you can decide whether to fully refund straight away or pay for the tracked return postage  for the return of your item,  before refunding.

 

Once the above has been completed,  your buyer can buy the correct item , if they wish,  again.  Item would need to be relisted.

 

@bdoug99 

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